Privacy Policy for MyLuxeMY

Last Updated: September 2, 2025

1. Introduction

Welcome to MyLuxeMY ("we," "us," or "our"). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, process, and disclose your information when you use our website (myluxemy.com) and our mobile application (the "App").

This policy is drafted in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

2. Information We Collect

We may collect the following types of personal data to provide and improve our services:

• Personal Identification Data: Your name, email address, phone number, shipping address, and billing address.
• Account Data: Your username, password, and purchase history.
• Transaction Data: Details about payments to and from you, and other details of products and services you have purchased from us. Note: We do not store full credit card details; these are processed by our third-party payment gateways.
• Consignment Data: Information about the items you wish to sell or consign, including images, descriptions, proof of authenticity, and your bank account details for payouts.
• Technical Data: Internet protocol (IP) address, device information (type, OS), app version, and usage data within our App and website.
• Communications Data: Records of your correspondence with us, including emails and messages via the App's support features.

3. How We Use Your Information

We use the data we collect for the following purposes:

• To create and manage your account.
• To process your transactions, including purchases and consignment payouts.
• To deliver products to you and manage shipping and logistics.
• To provide customer support and respond to your inquiries.
• To verify the authenticity of items.
• To improve our App, website, and services.
• To send you marketing and promotional communications, where you have consented to receive them. You may opt-out at any time.
• To ensure the security of our platform and prevent fraud.
• To comply with our legal and regulatory obligations in Malaysia.

4. Disclosure of Your Information

We do not sell or trade your personal data. We may share your data with the following trusted third parties to facilitate our services:

• Payment Processors: To securely handle payments.
• Logistics and Courier Services: To arrange for the delivery of your items.
• Authentication Partners: To verify the authenticity of luxury goods (e.g., Entrupy).
• Regulatory Authorities: If required by law or in response to a valid legal request.

We ensure that all third parties with whom we share your data are contractually obligated to protect it and use it only for the purposes for which it was disclosed.

5. Data Security

We have implemented appropriate administrative and technical security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. This includes the use of Secure Socket Layer (SSL) technology for data encryption.

6. Your Rights Under the PDPA

As a user in Malaysia, you have certain rights regarding your personal data:

• The Right to Access: You have the right to request access to the personal data we hold about you.
• The Right to Correction: You have the right to request the correction of any inaccurate or incomplete data.
• The Right to Withdraw Consent: You have the right to withdraw your consent for us to process your data, particularly for marketing purposes.

To exercise any of these rights, please contact us using the details provided below.

7. Data Retention

We will only retain your personal data for as long as it is necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children under 18.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

app@myluxemy.com